How We Work
STEP 1 - Initial Enquiry- Free- No Obligation
Complete our enquiry form and provide details about your housing concerns, supporting evidence and complaint history.
STEP 2 - Consultation & Case Review- £45
A 45-minute consultation will be arranged with a ClearPath case handler to review your concerns, assess the strength of the complaint and discuss potential next steps.
Following the consultation, you will receive structured guidance and a recommended complaint strategy. You may choose to use the consultation and strategy independently to manage the complaint yourself
STEP 3 - Independent Guidance or Representation- £150
Following your consultation and case review you may choose to instruct ClearPath to provide ongoing complaint management and case coordination support. Should you instruct us to proceed we will Manage stage one and stage two if applicable
STEP 4 - Escalation Support- £150-£350
Where appropriate, ClearPath can assist with further complaint escalation, including Housing Ombudsman submissions and supporting documentation.
Why ClearPath Was Created
ClearPath was created from lived experience navigating complex housing and environmental complaints within social housing.
After years of dealing with ongoing repair issues, damp and mould concerns, pest problems, complaint procedures and Housing Ombudsman processes firsthand, we developed a strong understanding of how difficult and overwhelming these systems can be for residents.
Through that experience, we learned the importance of:
- structured evidence,
- organised timelines,
- clear communication,
- and effective escalation management.
ClearPath was created to help residents approach housing complaints in a more organised, informed and supported way.
